A biologic therapy often expands indications throughout its product life cycle. Hence, the Medical, Communication and Marketing teams are challenged to carry out what resembles “mini product launches” with only few resources, a short time frame, often targeting a new HCP group and patient population and with limited experience in the therapeutic area within the organization. Add to this, a limited Sales Force on the ground and sketchy traction at congresses (or literally none, as at the current point in time). At the same time, HCPs predilection for digital is rising, notably accelerated by the new habits cemented by necessity through the global health crisis.
For the above reasons, it is essential for Biotech brands to understand how to comprehensively position digital as the center piece in the launch of new indication.
On the one hand, HCPs are unique individuals. And this should be considered when putting to together the launch strategy.
• Varying amounts of available time
• Preferences for different channels
• Preferences for different formats of content
• Different Attitudes towards their role / diseases
On the other hand, the Biotech brand needs to uphold several critical success factors to be successful in influencing the HCPs’ perceptions, opinions and knowledge as regards the new indication:
• Need to maximize frequency and reach of messages
• Need to maximize valuable content and minimize production cost
• Need to move from a sales rep model to a digital model
• Need to communicate in both branded & unbranded environments
• Need to know what content is most effective – need to maximize value in marketing spend
So how do we connect the outside-in and the inside-out?
There are 8 principles which should followed to ensure a successful Digital First introduction of a new indication.
In the pre-launch of the new indication, there is often a need to position the company within the therapeutic area and the related Point-Of-View on the existing treatment paradigms. Accordingly, your company needs to decide what messages can you own that:
Subsequently, define what ways can you move the audience from unbranded to branded?
Next, how do you connect the unbranded message to the product benefits in the branded environment?
Content should be produced to cater for the full HCP journey. This is perhaps unsurprising, but content in many launches is skewed towards the branded component. This means there should be greater balance in substantiating the unmet patient need and gap in the current treatment regimen.
We are all motivated, consume, and learn differently. This means that long form, textbook style content will resonate with a fraction of the audience group only. Others will prefer snackable/short form, audio born, visual, interactive, video, dialogue-based content or a combination. Thus, content should be created to cater to varying need-based and preference criteria.
Most content has been created for a single channel (e.g. print), often in the context of a campaign sometimes without a central, global overview and storage. This leads to the reproduction and duplication of content and extends Time to Market inordinately. Content needs to be created in modules and matched against each stage of the customer decision journey with a view to supporting all available channels, associated flows and formats as well as documented and stored centrally. Finally, the modular content allows for the necessary personalization of content.
HCPs seamlessly move across digital channels. Thus, to be successful, focus should not be on "relative channel effectiveness", but on how you make channels work together across time and the adoption ladder. We call this Customer Flows. At Vertic, we have great experience in running 8 specific Out-of-the-Box Customer Flows which most efficiently drive the HCP through the journey through seamless handover between the digital channels providing the right content at the right time.
A qualified MSL or Sales rep conversation with the individual HCP is a powerful influence which can only be partially covered using the digital channels. However, offering on-demand, and even better, real time, access to talk to or chat with an MSL or rep, when the HCP interacts with our content e.g. in our website, receives an email, "dwells" in an interactive banner or walks through a self-detailer, is potent. If not possible, at a minimum, offer a “conversational interface” powered by bot technology.
Content should be tagged, and its performance measured to drive optimization. As an example, integrating tagging between the pre-click experience (e.g. banner) and the post-click experience (e.g. website) is essential to provide relevant data point for understanding how to improve conversion.
Embedding your brand into a reality where bulk of the info seeking process and decisions are made online, requires building new processes, capabilities and new ways of thinking. At Vertic, we call it Earning Share of Life™. For the launch of the new indication, this entails deploying the 8 principles described. For more info on the 8 principles or Share of Life™ at large, please feel free to reach out.
Smart marketers recognize that there will be a distinct “before” and “after” in consumer behavior as a result of the pandemic. You must start now to create the digital tools needed to embed your brand in the customer’s post-COVID life.
Take the time now to identify and understand the new expectations of your customers, and how have their habits and priorities shifted during this time